Overview

At FAAZ Beauty, your satisfaction and peace of mind are very important to us. We want you to feel confident every time you shop with us, knowing that we value your trust and will never take it for granted.

While we do not offer cash refunds, we’re always happy to assist with returns or exchanges, provided the following conditions are met:

For Items Not Yet Dispatched or Picked Up:

If your order hasn’t been dispatched or picked up from our store, you may request an exchange within 4 days of purchase. We’ll do our best to help you get what you need.

We accept exchanges under the following circumstances:

• You received an item that is different from what you ordered.
• You notify us within 48 hours of receiving your order about any issue or error.
• The item(s) must be returned within 24 hours after your notice.

Items you are returning must be:

1. Unused/Unopened.
2. With original seals, tags, and packaging intact.
3. Undamaged and unmarked.
4. If the product came with a free gift, the gift must be returned with the product for the exchange to be processed.

Our Commitment to You:

• We never ship defective products or damaged packaging without your full knowledge and approval.
•  Every exchange request is handled with care, respect, and fairness.
•  Our goal is to ensure you feel safe, supported, and heard – before, during, and after every purchase.

 

Please Note:

 This policy is subject to updates. Kindly check this page periodically for the latest version.

 For questions or help with an exchange, don’t hesitate to reach out to us at:  help@faazbeautyshop.ng – we’re always here for you.

Thank you for choosing FAAZ Beauty. We truly appreciate your continued trust and patronage.

Shipping Policy

• Order processing time

All orders within Abuja placed before 4pm will processed and delivered same day.  Orders placed after 4pm will be processed and delivered next day. Orders outside Abuja placed before 4pm will be processed and dispatched to appropriate terminals same day, orders outside Abuja placed after 4pm will be processed and dispatched the next day.

• Store Pick Up

Orders for store pick up will be proceed within 3 hours. Store Pick up is available Mondays – Saturdays from 9:30am – 5pm daily EXCLUDING Sundays. Please come with your order Number.

• Shipping Rates and Methods

Shipping Costs within Abuja is calculated based on location, Interstate waybill (Park Pickup) is determined by both location and size of the package, Interstate waybill (Home Delivery) is calculated by weight. For Both Park Pickup and Home Delivery, the customer will be contacted if their package is bigger or heavier than the standard size (Small/Medium) or weight (3kg) to pay for extra charges/kgs.

• Delivery Timelines

Orders within Abuja, placed before 4pm are delivered same day. Orders outside Abuja (Park Pickup) typically takes 12 – 72 hours depending on location while home delivery outside Abuja takes 3-6 working days. Weather (e.g. rain), holiday rush, holidays, Sundays, or stock issues could cause a delay in your delivery. Whatever the case, you will be notified of any such developments.

• Order tracking

You will receive an email or WhatsApp message once your order has been dispatched, with information on how to receive, e.g. driver’s number, waybill number or tracking details.

• Incorrect Address/Missing packages

Ensure to provide the correct delivery address during check out and especially for orders outside Abuja, this will enable us get your package to you on time. Please contact us within 7 days of the expected delivery date if you have not received your package.

• Returns and Exchange Shipping

If the company makes a mistake with a customer’s order, the company bears the cost of return and exchange, however, if a customer wants a product exchanged and having fulfilled the conditions stated in our Returns & Exchange Policy above, they will bear the full cost of return and exchange shipping.

• Contact

For enquiries on your order please Send a WhatsApp Message to us on 08104548032 or email us at help@faazbeautyshop.ng.

Need help?

Contact us at help@faazbeautyshop.ng for questions related to refunds and returns.