Terms & Conditions

01Registered Business Name

The website is operated by:

For purposes of these Terms, the registered business and/or trading name identified above may be referred to as "Faaz Beauty", "we", "us" or "our".

We are an independent retailer/reseller of AVON-branded cosmetics and beauty products.

Unless expressly stated otherwise and legally substantiated, nothing on this website or in these Terms should be interpreted as meaning that Faaz Beauty is AVON, an AVON subsidiary, AVON's official website, or an agent, partner, representative, franchisee, sponsor or endorsed business of AVON.

02Business Address

Our business address is:

Customers may use this address for relevant business correspondence, customer-service matters, returns or other matters where applicable and as instructed by our Returns & Exchanges Policy.

Where a return or exchange requires prior approval or specific delivery arrangements, customers should contact us before sending products to the business address.

03Official Contact Details (Email and Phone/WhatsApp)

Our official customer-service contact details are:

Customers may contact us through these channels regarding:

• product enquiries;
• orders;
• payment issues;
• delivery enquiries;
• complaints;
• returns and exchanges;
• damaged, missing or incorrect products; and
• other customer-service matters.

For your protection, please be cautious of persons requesting payment or personal information while claiming to represent Faaz Beauty. Where possible, verify unusual requests through our official contact channels before making payment.

04Rules for Using the Website

You agree to use our website lawfully, responsibly and in a manner that does not interfere with the rights of Faaz Beauty or other users.

You must not:

1. use the website for fraudulent, unlawful or deceptive purposes;
2. submit false, misleading or materially incomplete information;
3. impersonate another person, business or organisation;
4. attempt to gain unauthorised access to our website, systems, accounts or security features;
5. introduce malicious software, viruses or other harmful material;
6. interfere with the normal operation or security of the website;
7. use automated systems to scrape, harvest, copy or collect website information without our permission;
8. reproduce, republish, modify, distribute or commercially exploit website content without the required permission;
9. use our website to conduct or facilitate fraudulent transactions;
10. engage in abusive, threatening, discriminatory or harassing conduct towards our employees, representatives, delivery personnel or other customers; or
11. use our website in any manner that infringes another person's intellectual-property, privacy or other legal rights.

Where reasonably necessary, we may suspend or restrict access to the website or an account where we reasonably believe there has been misuse, fraud, a security risk or a material breach of these Terms.

Any such action will be taken subject to applicable law and will not affect consumer rights that cannot lawfully be restricted.

If you create an account, you are responsible for keeping your login details confidential and for notifying us if you believe your account has been accessed without your permission.

05Order Placement and Acceptance Terms

Products displayed on our website are invitations for customers to make an order request and do not necessarily constitute an unconditional offer to sell every product displayed.

Placing an order

To place an order, you may be required to:

1. select the products you wish to purchase;
2. add them to your shopping cart;
3. provide the required contact and delivery information;
4. select an available payment/delivery option;
5. review your order carefully; and
6. submit the order and complete any required payment process.

Submitting an order constitutes an order request.

An automated acknowledgement that we have received your order does not necessarily mean that the order has been accepted.

Order acceptance

An order becomes accepted when we confirm acceptance of the order, subject to product availability, successful payment where applicable and our ability to fulfil the order.

We may contact you where clarification or additional information is reasonably required.

When we may reject or cancel an order

We may be unable to fulfil or may cancel an order where, for example:

• the product is unavailable;
• there is an obvious pricing or promotional error;
• payment cannot be verified or has failed;
• the transaction appears fraudulent or unauthorised;
• the delivery information is materially incomplete or incorrect;
• a product has become unavailable before fulfilment;
• a technical or system error has affected the order; or
• circumstances outside our reasonable control prevent fulfilment.

Where we cancel an order after payment has been received, we will address any applicable refund in accordance with applicable law and our refund procedures.

We will not use this clause as a basis for arbitrarily cancelling legitimate orders simply because we later decide that the price was commercially inconvenient.

Partial availability

If only part of an order is available, we may contact you to discuss available options, which may include:

• proceeding with the available products;
• waiting for the unavailable products where reasonably possible;
• cancelling the unavailable portion; or
• cancelling the order where partial fulfilment is not reasonably practical.

Any applicable refund will be handled in accordance with applicable law and our applicable policies.

06Payment Terms

Payment for an order is due using the payment method(s) made available at checkout or otherwise communicated through our official channels.

Current accepted payment methods: Bank transfer, USSD, and debit or credit card payments processed securely through Paystack, subject to the payment options available at checkout.

Unless otherwise stated, an order will not be processed for fulfilment until any required payment has been successfully received and verified.

We may use third-party payment processors or financial institutions to process payments. Their own terms and privacy practices may also apply.

We may delay processing where a payment is pending, reversed, disputed or cannot reasonably be verified.

If a payment fails, is reversed or is subsequently determined to be unauthorised or fraudulent, we may suspend or cancel the affected order, subject to applicable law.

We will not request or retain payment-card passwords, PINs or other authentication credentials through ordinary customer-service communications.

Where a refund is legally or contractually due, it will generally be processed through the appropriate payment channel or another reasonable method agreed with the customer, subject to applicable payment-provider requirements.

07Pricing Error Policy

We take reasonable care to ensure that product prices, discounts, promotions and other commercial information displayed on the website are accurate.

However, occasional typographical, technical or system errors may occur.

A pricing or promotional error may include:

• an incorrectly entered product price;
• an incorrectly displayed discount;
• an incorrect promotional description;
• a technical error affecting the displayed total; or
• an obvious stock or availability error.

Where an obvious error is discovered before an order is accepted, we may contact you to clarify the correct price or availability.

If an order has already been paid for but cannot reasonably be fulfilled at the displayed price because of an obvious and genuine error, we may cancel the affected order and refund any payment received for the affected item/order, subject to applicable law.

We will not deliberately use this policy to cancel orders simply because a product was sold at a price we later consider too low.

Promotional prices are subject to the stated promotional terms, dates, stock availability and eligibility requirements.

Where the law requires us to honour a transaction or provide a particular remedy, nothing in this section is intended to override that requirement.

08Product Information Disclaimer

We make reasonable efforts to provide accurate product information on the website. Product descriptions, photographs and other information are provided to assist customers in making purchasing decisions.

However:

• product packaging may change;
• product photographs may differ slightly from the physical product;
• colours may appear different depending on lighting, photography, screen settings and display technology;
• product sizes and quantities should be checked against the information provided on the relevant product listing;
• product availability may change;
• product formulations, ingredients or packaging may change where applicable; and
• product information may be updated from time to time.

Where there is a difference between website imagery and the actual product packaging, customers should rely on the current product packaging and applicable manufacturer information, subject to their legal rights.

Cosmetics and personal-care products

Cosmetics, skincare, haircare, fragrance and other personal-care products may affect individuals differently.

Customers should:

• read product labels and instructions before use;
• check ingredients where they have known allergies or sensitivities;
• follow manufacturer instructions;
• conduct a patch test where appropriate;
• avoid using products contrary to their instructions; and
• discontinue use and seek appropriate professional medical advice if they experience a serious or persistent adverse reaction.

Faaz Beauty does not guarantee that every cosmetic product will produce a particular result for every individual.

Nothing on our website should be interpreted as medical advice, diagnosis or treatment.

09Shipping Expectations and Delivery Terms

We will make reasonable efforts to process and deliver accepted orders within the estimated time communicated to the customer.

Normal order-processing period: 3 hours after payment confirmation.

Estimated delivery period: 1 – 7 working days.

Delivery areas: Within Nigeria ONLY.

Delivery charges: Delivery charges vary based on the customer's selected State and Delivery Area and will be calculated and displayed at checkout before payment is completed.

Unless expressly stated otherwise, delivery dates and periods are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

• courier availability;
• traffic or transportation disruptions;
• weather;
• public holidays;
• incorrect or incomplete delivery information;
• customer unavailability;
• failed delivery attempts;
• security or access restrictions;
• unforeseen operational issues; or
• other circumstances outside our reasonable control.

Customer delivery responsibilities

Customers are responsible for providing accurate and complete delivery information and for being reasonably available to receive an order or arranging an appropriate person to receive it.

Where a delivery fails because the customer provided incorrect information or was unavailable after reasonable delivery attempts, additional delivery arrangements or charges may apply where reasonably communicated and legally permissible.

Third-party couriers

We may use independent courier or delivery companies to deliver orders.

Although we will take reasonable steps to work with the courier to resolve delivery problems, delivery may depend partly on the courier's operations.

Lost or damaged orders

If an order appears damaged, incomplete, incorrect or missing, please contact us within 48 hours using our official contact details.

We may request photographs, order information, delivery information or other reasonable evidence to investigate the issue.

We will address confirmed loss, damage or fulfilment errors in accordance with applicable law, our policies and the circumstances of the particular order.

Nothing in this section excludes any liability or consumer protection that cannot legally be excluded.

10Returns and Exchanges Reference

Returns and exchanges are governed by our separate Returns & Exchanges Policy, which forms part of the information provided to customers regarding purchases.

Returns & Exchanges Policy: https://faazbeautyshop.ng/refund_exchange/

Customers should review the Returns & Exchanges Policy before completing a purchase.

Where a return or exchange is requested, customers should follow the process specified in that policy rather than sending products back without prior instructions where prior contact is required.

Because some cosmetics, skincare, haircare, fragrances and personal-care products are hygiene-sensitive, the condition of the product, whether it has been opened or used, its packaging and the reason for the return may be relevant to whether a return or exchange can be accepted.

However, we will not use hygiene considerations to unlawfully remove or restrict a consumer's mandatory rights.

If a product arrives damaged, defective, incorrect or materially different from what was ordered, please contact us promptly so that we can investigate and provide an appropriate remedy where required.

11Customer Responsibilities

When purchasing from Faaz Beauty, you agree to:

1. provide accurate and complete contact and delivery information;
2. provide accurate information required for payment and order processing;
3. carefully review your order before completing payment;
4. ensure that someone is available to receive the order where required;
5. inspect products reasonably promptly after delivery;
6. follow product instructions and manufacturer directions;
7. review ingredients where relevant to allergies or sensitivities;
8. use products only for their intended purpose;
9. report damaged, incorrect, missing or defective products promptly;
10. keep relevant order and payment records where necessary;
11. use the website lawfully; and
12. refrain from fraudulent, abusive, threatening or deceptive conduct.

Customers should not deliberately misuse a product and then seek a remedy for damage caused by use contrary to the product's instructions.

Nothing in this section limits a customer's statutory rights where a product is defective, unsafe, misdescribed or otherwise fails to meet applicable legal requirements.

12Intellectual Property Ownership Confirmation

Faaz Beauty intellectual property

Unless otherwise stated, our original website design, original written content, original graphics, business branding, photographs created by our business, logos owned by us and other original materials created and owned by Faaz Beauty remain our intellectual property to the extent protected by applicable law.

You may view and use website content for your personal, non-commercial shopping purposes.

You may not, without appropriate permission:

• reproduce;
• modify;
• copy;
• republish;
• distribute;
• sell;
• commercially exploit; or
• create derivative works from

our protected website content or branding.

AVON and other third-party intellectual property

AVON, related trademarks, logos, product names, product imagery, packaging designs and other brand assets associated with AVON are the intellectual property of their respective owners.

Other trademarks, trade names, logos and intellectual property appearing on our website remain the property of their respective owners.

Our use of third-party brand names, including AVON product names and marks, is intended to identify and market products that we offer for sale and does not, by itself, mean that Faaz Beauty owns those marks or that the relevant brand has endorsed, sponsored, guaranteed or assumed responsibility for Faaz Beauty.

Nothing in these Terms grants customers ownership of any AVON or other third-party intellectual property.

Customers must not copy or commercially exploit third-party trademarks, product images or other protected materials appearing on our website without the appropriate permission.

We do not represent in these Terms that we have a particular licence or permission from AVON to use any specific logo, photograph, marketing asset or other protected material unless that permission has been separately confirmed.

13Liability Limitations

We will take reasonable care in operating our website, processing accepted orders and providing our services.

To the extent permitted by applicable Nigerian law, we will not be responsible for losses arising solely from:

• indirect or consequential loss;
• temporary website interruption;
• delays caused by circumstances outside our reasonable control;
• delays or failures attributable to third-party service providers or couriers, subject to any responsibility that the law places on us;
• inaccurate or incomplete information supplied by the customer;
• misuse of a product contrary to applicable instructions; or
• events that could not reasonably have been prevented or controlled by us.

However, nothing in these Terms is intended to:

• exclude or restrict liability that cannot legally be excluded or restricted;
• remove mandatory consumer rights;
• exclude responsibility for obligations that the law requires us to fulfil; or
• prevent a customer from exercising a lawful remedy.

Where we are legally responsible for a loss, our liability will be assessed in accordance with applicable Nigerian law and the circumstances of the particular claim.

We do not assume responsibility for representations, warranties or guarantees that belong to a manufacturer or brand owner unless we have expressly provided that representation or warranty ourselves.

Where a manufacturer or brand owner provides a legally applicable warranty or consumer remedy, this does not prevent a customer from exercising any separate legal rights they may have against the seller.

14Governing Law Confirmation

These Terms and any dispute arising from or relating to your use of our website or purchase of products from us shall be governed by the applicable laws of the Federal Republic of Nigeria.

Subject to any mandatory consumer-protection rights, statutory dispute-resolution mechanisms or jurisdictional rules that apply, disputes shall be addressed through the appropriate courts or legally recognised dispute-resolution mechanisms having jurisdiction in the Federal Capital Territory.